This Privacy Policy explains how 92co collects, processes, stores, shares and protects the personal data of Pakistani players and site visitors. At 92co, your privacy is not a compliance footnote — it is a core operational commitment backed by our international gaming license obligations and our own standards for treating Pakistani players with transparency and respect.
92co does not sell, rent or trade your personal information to any third party for commercial purposes. Your name, Pakistani mobile number, CNIC details, JazzCash or EasyPaisa account information, and gaming behaviour are shared only where legally required or operationally necessary to run your account.
All personal and payment data transmitted between your device and 92co's servers is protected by 256-bit SSL/TLS encryption. Stored data is encrypted at rest using industry-standard algorithms. Passwords are stored as salted cryptographic hashes — even 92co's own technical staff cannot access your password in plain text.
Pakistani 92co players retain the right to access, correct, export and — subject to applicable legal retention obligations — request erasure of their personal data. You can manage marketing preferences, communication frequency and account-linked data sharing permissions directly from your Account Settings panel.
This Policy clearly explains every category of data 92co collects, the specific lawful basis for processing it, how long we retain it and who we share it with. There are no hidden data practices at 92co — if we collect it, we explain why in this document. If anything is unclear, contact [email protected].
1.1 For the purposes of this Privacy Policy, the data controller responsible for the personal data of 92co players and site visitors is the operating entity behind the 92co Platform, accessible at 92co.bid ("92co", "we", "us", "our").
1.2 92co is licensed under an internationally recognised gaming regulatory framework. As a condition of that license, 92co is required to maintain documented, compliant data protection practices and to cooperate with data subject requests within prescribed timeframes.
1.3 This Privacy Policy applies to all personal data collected through the 92co website, any associated mobile-optimised interfaces, customer support interactions (including live chat and email), and any promotional communications sent by or on behalf of 92co.
2.1 92co collects the following categories of personal data from Pakistani players and platform users. We collect only what is necessary for the stated purpose and do not retain data beyond the periods described in Section 8.
| Data Category | Specific Data Points | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number, CNIC scan copies | Registration & KYC verification |
| Contact Data | Pakistani mobile number (+92 format), email address, city / province of residence | Registration form |
| Financial Data | JazzCash wallet number, EasyPaisa wallet number, HBL/UBL debit card last four digits, Raast ID, transaction amounts in PKR, deposit and withdrawal history | Cashier transactions |
| Gaming Data | Game session logs, bet amounts, win/loss records, bonus usage, game type preferences, session duration and frequency | Platform gameplay |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, session timestamps in PKT, geolocation (city/country level) | Automatic — browser / app |
| Communications Data | Live chat transcripts, email correspondence content and metadata, support ticket records, SMS OTP logs | Support interactions |
| Responsible Gaming Data | Self-imposed limits, cool-off period records, self-exclusion status, problem gambling risk assessment responses | Account Settings panel |
2.2 92co does not collect sensitive personal data beyond what is strictly required for identity verification and responsible gaming compliance. We do not collect biometric data, health records, political opinions, religious beliefs or sexual orientation information.
3.1 Directly from you: When you register a 92co Account, complete the KYC verification process, make a deposit or withdrawal via JazzCash, EasyPaisa or bank transfer, contact our support team, respond to a survey, or participate in a 92co promotion.
3.2 Automatically through your device: When you access the 92co Platform, our servers and analytics tools automatically record technical data including your IP address, device fingerprint, browser information, connection type (particularly relevant for Pakistani mobile users on Zong, Jazz, Telenor and Ufone networks), session timing and page interaction behaviour.
3.3 From licensed third-party KYC providers: As part of the mandatory identity verification process required by our gaming license, 92co shares your CNIC details with a licensed KYC verification service. That service may return confirmation data, risk flags or additional identity signals to 92co.
3.4 From payment processors: When you transact through JazzCash, EasyPaisa, Raast or a Pakistani bank, the payment gateway returns transaction confirmation data to 92co including the masked wallet or account number, transaction amount, timestamp and status.
3.5 From publicly available sources: Where necessary for AML compliance, 92co may cross-reference your details against publicly available sanctions lists, politically exposed persons (PEP) databases or adverse media sources. This is a legal obligation under our gaming license and does not involve purchasing or accessing private third-party data.
4.1 92co processes your personal data on the following lawful bases, as appropriate to each processing activity:
5.1 92co uses the personal data we collect for the following specific purposes:
To create, verify, manage and maintain your 92co Account. This includes processing your CNIC for KYC, verifying your Pakistani mobile number via OTP, authenticating your logins and managing your PKR wallet balance.
To facilitate PKR deposits from and withdrawals to your JazzCash wallet, EasyPaisa account, Raast ID, HBL or UBL account. Payment data is processed solely for the purpose of completing the transaction and maintaining your account's financial audit trail.
To detect and prevent unauthorised account access, fraudulent deposit patterns, multi-accounting, money laundering activity and abuse of 92co's promotional offers. 92co uses technical data including IP addresses and device fingerprints to identify suspicious activity and protect the integrity of the platform for all Pakistani players.
To comply with 92co's international gaming license obligations, including age verification, anti-money-laundering (AML) monitoring, responsible gaming data retention, and any reporting requirements imposed by the licensing authority.
To investigate and resolve support queries submitted by Pakistani players via live chat or email. Support conversations are logged to maintain a record of resolutions and to improve support quality. Chat transcripts are retained for the period specified in Section 8.
To analyse aggregate and anonymised gaming behaviour, payment patterns and Platform usage data to improve the 92co product — including optimising the Platform for Pakistani mobile networks, improving PSL betting market depth and refining the JazzCash cashier flow.
Where you have opted in to marketing, to send you promotional communications about 92co bonuses, new games, PSL and cricket betting promotions, VIP tier offers and other relevant 92co news. Marketing consent is always optional and separately recorded. See Section 13 for full marketing details.
6.1 92co does not sell, rent or trade your personal data to any third party for their own commercial purposes. Data is shared only in the following specific, controlled circumstances:
7.1 The 92co Platform uses cookies and similar tracking technologies (including local storage, session tokens and device fingerprinting) to operate the Platform, maintain your logged-in session, and understand how Pakistani players interact with the site.
These cookies are strictly necessary for the 92co Platform to function. They maintain your login session after 92co login authentication, preserve your PKR wallet state between page loads and enable security features including CSRF protection. These cookies cannot be disabled without breaking core Platform functionality.
92co uses analytics tools to understand aggregate Platform usage — which game categories are most popular among Pakistani players, how the JazzCash cashier flow is used, and where technical errors occur. Analytics data is processed in aggregate and anonymised form and is not linked to your individual CNIC or name.
Where you have consented to marketing communications, 92co may use cookies to personalise the promotional content shown to you based on your gaming preferences and PSL betting history. These cookies can be disabled via Account Settings without affecting core Platform functionality.
92co session cookies expire when you close your browser or after 30 minutes of inactivity, whichever comes first. This automatic expiry is a security measure to protect your account on shared or unattended devices — particularly relevant for players accessing 92co from shared computers at internet cafés in Lahore, Karachi or Faisalabad.
8.1 92co retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law or our gaming license obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| KYC / Identity Data (CNIC, name, DOB) | 5 years from account closure or last transaction date | Gaming license / AML legal obligation |
| Financial Transaction Records (PKR deposits, withdrawals, bets) | 7 years from transaction date | AML and financial record-keeping obligations |
| Gaming Session Logs | 3 years from session date | Gaming license audit requirements |
| Support Communications (chat, email) | 2 years from last interaction date | Legitimate interest — dispute resolution |
| Responsible Gaming Records (limits, self-exclusion) | 5 years from the end of the exclusion or limit period | Gaming license responsible gaming obligations |
| Marketing Consent Records | 3 years from consent or last interaction date | Legal obligation — demonstrating lawful basis |
| Technical / Security Logs (IP, device) | 12 months from session date | Legitimate interest — fraud prevention |
8.2 Upon expiry of the relevant retention period, personal data is deleted or anonymised such that it can no longer be attributed to any individual player. Anonymised aggregate data (without CNIC, name or mobile number linkage) may be retained for statistical analysis without a retention deadline.
9.1 92co operates under an international gaming license, and certain service providers supporting the Platform's infrastructure — including cloud hosting and game content delivery — may be located outside Pakistan. Where your personal data is transferred to or processed in a country outside your country of residence, 92co implements appropriate safeguards.
9.2 Safeguards applied by 92co for international transfers include: use of service providers operating under standard contractual clauses or equivalent data transfer frameworks; contractual obligations requiring receiving parties to implement security standards equivalent to those applied by 92co; and restriction of transferred data to the minimum necessary for the specific operational purpose.
9.3 Payment data (JazzCash wallet numbers, EasyPaisa account identifiers, Raast IDs and Pakistani bank account details) is processed exclusively within Pakistan-domiciled payment infrastructure and is not transferred to servers outside Pakistan's payment network.
10.1 As a 92co player and data subject, you have the following rights in relation to your personal data held by 92co. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request." 92co will respond within thirty (30) days of receipt.
Request a copy of all personal data 92co holds about you, including your KYC records, transaction history in PKR, gaming session logs and any marketing preference data.
Request correction of inaccurate or incomplete personal data. For identity data corrections, updated CNIC documentation may be required to complete the rectification.
Request deletion of your personal data where no legal obligation requires its retention. Note: Gaming license, AML and financial record-keeping obligations require 92co to retain certain data for the periods in Section 8.
Request that 92co restricts processing of your data — for example, while a rectification request is being resolved or where you have objected to processing based on legitimate interests and the objection is under review.
Request a machine-readable export of the personal data you provided to 92co — including your account data, transaction history and gaming records — in a format that can be transferred to another service provider.
Object to processing of your personal data based on 92co's legitimate interests or for direct marketing purposes. Marketing processing will cease immediately upon receipt of a marketing opt-out. Legitimate interest objections are reviewed within 30 days.
10.2 Where 92co processes your data based on your consent (primarily marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of marketing consent does not affect your ability to continue using your 92co Account.
11.1 92co implements technical and organisational security measures commensurate with the sensitivity of the personal data processed and the risks posed to Pakistani players. These measures include:
11.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Pakistani players, 92co will notify affected individuals within 72 hours of becoming aware of the breach, unless the affected data was fully encrypted and the encryption key was not compromised.
12.1 Responsible gaming compliance at 92co necessarily involves processing certain sensitive data about your gaming behaviour. This processing is conducted under our gaming license's responsible gaming obligations and is a condition of operating a licensed gaming platform.
12.2 Responsible gaming data collected and processed by 92co includes: your self-set deposit, loss and wager limits; your cool-off and self-exclusion period records; system-generated risk indicators based on your gaming behaviour patterns (such as rapid session frequency increases or deposit escalation patterns associated with problem gambling); and any self-assessment responses you voluntarily provide through the 92co responsible gaming tools.
12.3 This data is used exclusively for the purposes of protecting your wellbeing as a player — to enforce your self-set limits, to trigger responsible gaming prompts where risk indicators are detected, and to report to our licensing authority as required by the license. It is not used for marketing profiling or shared with third parties for commercial purposes.
12.4 Self-exclusion data is retained for the full statutory period required by our gaming license (generally five years from the end of the exclusion period) to prevent re-registration during or immediately following an exclusion period, and to maintain an audit trail demonstrating compliance with responsible gaming obligations.
12.5 For detailed information about the responsible gaming tools available to you as a 92co player, including deposit limits, self-exclusion and third-party support resources, please visit the 92co Responsible Gaming page.
13.1 92co sends marketing communications to Pakistani players who have explicitly opted in to receiving them. Marketing communications from 92co may include: deposit bonus offers, PSL season promotions, new game announcements, VIP tier upgrade notifications, weekly reload offers and tournament invitations.
13.2 Marketing communications are sent via SMS to your registered Pakistani mobile number and/or via email to your registered email address, depending on your communication preferences as set in Account Settings.
13.3 You may withdraw your marketing consent at any time by: unchecking the relevant preference in Account Settings; replying STOP to any 92co marketing SMS; or emailing [email protected] with the subject "Unsubscribe." Marketing will cease within 48 hours of receiving your opt-out request. Transactional communications (account security alerts, deposit confirmations, withdrawal notifications and KYC requests) are sent regardless of your marketing preferences, as these relate to your Account rather than promotions.
13.4 92co does not engage in automated individual profiling that produces legal or similarly significant effects. Personalisation of promotional offers (e.g., sending PSL cricket betting promotions to players who predominantly bet on cricket) is conducted on the basis of your stated preferences and aggregate game category usage — not through algorithmic decision-making with legal or financial consequences.
14.1 The 92co Platform is strictly for individuals aged 21 years and above. 92co does not knowingly collect personal data from individuals under the age of 21.
14.2 Where 92co discovers or has reasonable grounds to believe that a player is under 21 years of age, the Account will be immediately suspended, all access to the Platform revoked, and an investigation commenced. All data collected in relation to the underage account will be retained for the minimum period required to complete the investigation and satisfy any legal reporting obligations, after which it will be deleted.
14.3 Any deposits made by a player subsequently found to be under 21 will be refunded to the originating payment method (JazzCash, EasyPaisa or bank account). Any winnings accumulated during the period of underage access will be forfeited.
14.4 If you are a parent or guardian and believe a minor may have accessed or registered on 92co, please contact us immediately at [email protected]. 92co takes these reports seriously and will investigate and respond as a priority matter.
15.1 92co reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, gaming license requirements or Platform functionality. The "Last Reviewed" date at the top of this Policy reflects the date of the most recent update.
15.2 Material changes to this Privacy Policy — specifically changes that expand the categories of data we collect, introduce new sharing arrangements, or reduce your rights under the Policy — will be communicated to active 92co players via email and/or a prominent Platform notification at least fourteen (14) days before the changes take effect.
15.3 Non-material changes (such as clarity improvements, typographical corrections or restructuring that does not affect substantive data practices) may be made without prior notice. The updated Policy will be published immediately and the "Last Reviewed" date updated accordingly.
15.4 Continued use of the 92co Platform following notification of a material policy amendment constitutes your acceptance of the updated Privacy Policy. If you do not accept the updated Policy, you may close your Account by contacting [email protected] before the effective date of the amendment.
16.1 For all privacy-related enquiries, data access requests, consent withdrawal requests, data correction requests or complaints about 92co's data practices, please contact the 92co data protection team through the following channel:
16.2 If you believe 92co has handled your personal data in a way that does not comply with this Privacy Policy or applicable data protection law, you may submit a formal complaint. 92co will investigate all complaints and provide a written response explaining our findings and any remediation actions taken.
16.3 Where you remain dissatisfied with 92co's response to a data protection complaint, you have the right to escalate the matter to the data protection supervisory authority in the jurisdiction where 92co holds its gaming license, or to the dispute resolution body designated by our licensing authority. Details of the applicable supervisory body are available on the 92co About Us page.
16.4 This Privacy Policy was last reviewed and published on 1 January 2026. It supersedes all previous versions of the 92co Privacy Policy.
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